Refund & Cancellation Policy

At Prisma Infotech, we strive to deliver exceptional digital services and ensure complete transparency in our business engagements. Since our offerings consist of intangible digital services (software development, web design, consulting), standard product return policies do not apply.

1. Refund Guidelines

• Milestone-Based Execution: All projects are broken down into clearly defined milestones based on an approved scope document. Because resources and time are invested into completing each milestone, refunds cannot be issued for work that has already been executed and delivered.
• Early Cancellation: If you decide to cancel a project within 48 hours of its official initiation and before substantial work has commenced, Prisma Infotech will honor a full refund of the initial deposit.
• Mutual Termination: In the event that a project is terminated by mutual agreement, the client will retain ownership of all completed and paid-for deliverables up to that date. Any unutilized advance payments designated for future milestones will be refunded.
• Non-Refundable Services: Payments made for Time & Material (T&M) consulting, Dedicated Developer Hiring, and limited-time promotional offers are strictly non-refundable.

2. Cancellation Process

All project cancellation requests must be submitted formally via email to the Prisma Infotech Project Management Office. A cancellation is only considered valid once you receive an official confirmation from our team.

• Standard processing time for a cancellation request is up to 2 weeks.
• Projects that have already reached the beta release or final delivery stage cannot be cancelled.
• In cases of cancellation, the client is responsible for paying for all efforts and hours invested up to the date of the cancellation request. Prisma Infotech reserves the right to withhold source code, design files, and other project materials until all outstanding balances are settled.

3. Delivery Policy

As a digital services provider, all our deliverables are transmitted electronically. This includes design assets, software source code, and compiled applications delivered via secure collaboration tools, repositories, or email.

Upon delivery, it is the client's responsibility to securely back up and store the electronic files on their own servers or storage media. Prisma Infotech will maintain a backup and can facilitate re-delivery of the files for up to 30 days from the original delivery date. Beyond this 30-day window, Prisma Infotech assumes no responsibility for lost or misplaced files.